Privacy Policy

Welcome to the 55bet Privacy Policy

At 55bet, we take your privacy seriously. This Privacy Policy outlines how we collect, store, use, and protect personal information provided by players using our platform across Bangladesh. By accessing and using 55bet, you agree to the practices described in this document.

This policy applies to all users of 55bet services, including those who access our website through mobile browsers, as well as users engaging with cricket betting, live casino, slots, crash games, and other entertainment products we offer. Please read this policy carefully before registering or using any feature of the platform.

Information We Collect

55bet collects personal information in three broad categories: information you provide to us directly, information generated by your use of the platform, and information we may receive from trusted third-party partners.

Information You Provide Directly

• Full name, date of birth, and contact details (mobile number, email address)
• Residential address and city (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Payment and financial details used for deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Identity verification documents submitted for KYC purposes (national ID, passport, or driver's license)

Automatically Collected Information

• Device information including browser type, operating system, and device model
• IP address and approximate geographical location (used for security and fraud prevention, not for targeted advertising)
• Gameplay data, betting history, session duration, and platform interaction logs

Information from Third Parties

• Identity verification results from KYC service providers
• Payment confirmation data shared by mobile banking partners such as bKash and Nagad
• Fraud detection signals from security compliance partners

How We Use Your Information

55bet uses personal data strictly for the purposes described below. We do not use your data for any purpose that you have not consented to, and we will never monetise your data by selling it to advertising networks or third-party data brokers.

• To verify your identity and comply with responsible gaming age requirements (21+ only)
• To process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels
• To provide customer support and respond to inquiries submitted to [email protected]
• To send account-related notifications, security alerts, and transaction confirmations
• To personalise your gaming experience and recommend relevant promotions where you have opted in
• To detect and prevent fraudulent activity, money laundering, and other security threats

We may also use aggregated, anonymised data for internal analytics and service improvement. This data cannot be used to identify individual users.

Disclosure of Your Information

55bet does not sell, rent, or trade personal information to third parties for marketing purposes. We may share limited data only in the following specific circumstances:

• Service providers: KYC verification partners, payment processors (bKash, Nagad, Rocket), and fraud prevention systems that require data solely to fulfil their contracted service role
• Legal compliance: when required by applicable law, court order, or regulatory authority to disclose information
• Safety and fraud prevention: to protect the rights, property, or safety of 55bet, our users, or the public
• Business transfers: in the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business, subject to continued privacy protections

Cookies and Tracking Technologies

55bet uses cookies and similar tracking technologies to enhance the user experience, remember preferences, and gather anonymous analytics data. A cookie is a small text file stored on your device by your web browser. Cookies do not contain personally identifiable information by themselves.

Types of Cookies We Use

• Essential cookies: required for core platform functionality such as session management, login state, and security tokens — these cannot be disabled without breaking the service
• Functional cookies: remember your language preferences, display settings, and recently visited sections to improve navigation efficiency
• Analytics cookies: collect anonymised data on page visits, session duration, and platform interactions to help us improve our services for Bangladesh players

You can control non-essential cookies through your browser's privacy settings. Please note that disabling functional cookies may affect your ability to use certain features of the platform. Clearing cookies will log you out and reset any saved preferences.

Data Retention

55bet retains personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable legal and regulatory obligations. For active accounts, we retain data throughout the account lifecycle. For closed or dormant accounts, we retain transactional and identity records for a minimum period as required for financial compliance and fraud investigation purposes.

Upon a verified request for account deletion, we will remove personally identifiable data from active systems within a reasonable timeframe, subject to any retention obligations under applicable law. Anonymised aggregate data may be retained indefinitely for statistical purposes.

Data Security

55bet employs industry-standard technical and organisational measures to protect personal data against unauthorised access, loss, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage for sensitive personal and financial records, including payment method details
• Access controls and role-based permissions to limit internal staff access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments to identify and address potential weaknesses

While we implement robust security measures, no system can guarantee absolute protection against all threats. In the unlikely event of a data breach that affects your personal information, we will notify affected users as promptly as practicable.

Your Privacy Rights

As a 55bet user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected].

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete data
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data
• Right to object to processing: you may object to our use of your data for direct marketing purposes at any time
• Right to data portability: you may request your data in a structured, commonly used, machine-readable format

We aim to respond to all valid data rights requests within 30 days. In complex cases, we will notify you of any extension and the reason for it. We may need to verify your identity before processing certain requests to prevent unauthorised access to another user's data.

Third-Party Links

From time to time, 55bet may reference or display content relating to third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) or payment partners (bKash, Nagad, Rocket). These third parties operate their own privacy policies independently of 55bet. We are not responsible for the privacy practices or content of third-party platforms. We encourage you to review the privacy policy of any third-party service you interact with.

Children's Privacy

55bet is strictly an adult platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to use this platform under any circumstances.

Changes to This Privacy Policy

55bet reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via their registered contact details. Your continued use of the platform after any changes constitutes acceptance of the revised policy.

We recommend that you review this Privacy Policy periodically to stay informed of any updates. The most current version of the policy will always be accessible at this URL.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, our support team is available to assist you. Please reach out to us at the address below. We aim to acknowledge all privacy-related enquiries within 48 hours.